Hardware Protection Service

Who can buy it

Available exclusively with the Yearly Unlimited plan (790 EUR/year). If you are on Standard, Pro, Monthly Unlimited, 1h Daily, or a free trial, this add-on is not available to you. Upgrading to Yearly Unlimited unlocks the option.

What is covered

Coverage applies only when ALL of the following are true:

• The ECU is completely dead — no signal of life, no OBD response, no communication via any tool.
• The failure was directly caused by a tuning file delivered through our Cloud Vault.
• The customer has a full ECU backup (not just the BIN map — complete dump including EEPROM and calibration) uploaded to the policy at activation.
• The customer holds an active Yearly Unlimited plan at the time of the incident and at the time of claim submission.
• The failure occurred after the 15-day waiting period from policy purchase.
• The claim is filed within 5 days of the incident.
• The customer provides complete technical evidence (see "How a claim works" below).

Maximum payout: 600 EUR per incident, ONE incident per lifetime.

What is NOT covered

• Engine not starting, rough idle, warning lights, error codes, performance issues — if the ECU still responds to OBD, it is not "dead". The customer can restore the original file and continue.
• Any failure of components other than the ECU itself: injectors, turbo, sensors, wiring, immobiliser, gearbox, etc.
• ECUs that were previously remanufactured, reflashed by another tuner, or have a broken/opened seal.
• Used ECUs (the unit must be the one originally fitted to the vehicle, documented).
• Vehicles with non-OEM hardware modifications (turbo upgrade, larger injectors, hybrid conversion, etc.).
• Commercial vehicles (trucks, buses, taxis, fleet vehicles).
• Customers outside the EU/EEA + UK + Switzerland.
• Vehicles still under the manufacturer’s factory warranty (double coverage is not legal).
• Any case where the customer cannot provide a full ECU backup (not just BIN). Without it, the customer accepts full responsibility for any ECU failure.
• Claims missing any required evidence, or where evidence shows tampering, modification post-flash, or VIN mismatch.

How activation works

1. Purchase the add-on (500 EUR/year) from your profile. A pending policy is created.
2. Within your profile, complete the activation by uploading the required evidence:
   • Short video of the engine running normally (within 7 days, no warning lights, dashboard visible)
   • PDF of a complete OBD scan of all vehicle modules (Autel, Launch, Bosch KTS, Texa or equivalent professional tool)
   • Photo of the ECU with the seal intact and part number visible
   • Full ECU backup file — complete dump including EEPROM and calibration (not just the BIN map)
   • VIN, make, model, year, odometer reading
   • Acceptance of these Terms & Conditions (manual checkbox — not pre-ticked)
3. Coverage starts 15 days after the purchase date. Incidents before this date are not eligible.
4. The policy renews automatically each year unless cancelled.

How a claim works

1. Within 5 days of the incident, file a claim from your profile.
2. Upload all of the following evidence:
   • OBD scan PDF showing the ECU is unreachable on all communication protocols
   • Video showing the failure (no response from the ECU)
   • Photo of the ECU post-failure (still with original seal, untampered)
   • Hash + file of the exact BIN that was flashed (we compare with the original we delivered)
   • Log of the customer’s reflash attempts using the original backup, both via OBD and bench mode
   • Video of a second tool attempting to communicate with the ECU (also failing)
   • Repair receipt from a workshop specialised in ECU repair, with verifiable VAT/SIRET, VIN, ECU part number, diagnosis
   • VIN of the vehicle (must match the policy)
3. The customer pays the repair first. Reimbursement up to the cap is processed after technical validation by our team and partner.
4. Approval typically within 14 business days of receiving complete evidence.

Important small print

• One claim per lifetime per customer. After a paid or approved claim, the customer cannot purchase or receive coverage again, ever.
• Fraud detection. Any false statement, fabricated evidence, VIN mismatch, or attempt to defraud results in immediate policy cancellation without refund, account ban, and possible legal action.
• Refunds of the 500 EUR fee. The annual fee is not refundable once the policy is active. If you cancel mid-year, you remain covered until the end of the period but lose any future benefit.
• This is not insurance. The Hardware Protection Service is a goodwill-based repair credit offered by DaVinci Deluxe at our discretion within the limits described above. It is not regulated as an insurance product.
• Disputes. All disputes are governed by the law of the Member State where the customer resides (within the EU/EEA), or French law for customers outside that area. Arbitration via the platform ec.europa.eu/consumers/odr for EU consumers.
• Terms version. 1.0 · Last updated: 2026-05-31. We reserve the right to amend these terms; new versions apply at the next renewal.